Measuring, reporting and communicating social impact is an increasing expectation of social sector organisations. Funders, donors, service delivery teams, executives and clients of services and their families and carers value social impact reporting for its ability to:
- validate and improve program and service models
- identify new and innovative ways of meeting client needs
- tell a new and compelling story to influence increased stakeholder engagement and support
An understanding of the value of impact measurement and reporting led Arthritis NSW to partner with Social Impact Institute to design an impact framework to better understand the long-term sustained change experienced by children who attend their camps program for children with juvenile idiopathic arthritis.
- Develop an impact framework to structure research
- Develop a set of tools to measure the impact of the camps on the children as they progressed through their lives
- Interview and survey children who attended camps
- Interview and survey children who did not attend camps
- Interview and survey past participants of camps
- Collate the findings
"While attendees have given broad feedback about the camps before, the impact framework helped us collect some solid information about the benefits that children take away from the camps. In the next financial year, we’re doubling the camps, because we’ve now got the evidence to show that they work"
Sandra Vincent, CEO
Arthritis and Osteoporosis NSW
02Nepean Disability Expo
The Nepean Disability Expo is the largest Disability Expo in Australia, bring together people with a disability with product and service providers, government agencies and advocacy groups. It has been previously run bi-annually by a volunteer steering committee, headed by local service providers, council representatives and government agencies, however the task of managing such a large Expo was no longer viable in its volunteer format. Social Impact Institute was engaged to lead the marketing and events management of the Nepean Disability Expo in 2014 and 2016.
- execute a diverse marketing strategy, covering all relevant advertising mediums to directly target the disability community
- use professional marketing approach to attract the major players in the disability sector to exhibit and sponsor the Expo
- attract a wide range of performances to showcase the talent of those people living with disability
- attract the support of relevant local, state and federal government, including key advocacy groups and NDIA
"Year after year Social Impact Institute work with us to design and deliver our biannual Expo for the Nepean and Western Sydney region. They have become a highlight for us and invaluable to our clients in showcasing services available to people living with disabilities."
Denise Heath, Chair
Nepean Disability Expo Steering Committee
Project Recycle is a youth engagement program which engages at-risk young people in the community through working with them to rebuild a bike. Project ReCycle builds resilience, self-confidence and problem solving skills in young people and provides meaningful mentor opportunities, leading to lifelong relationships. Project ReCycle needed to increase its reach and capacity to deliver tangible outcomes for youth, and secure funding opportunities.
- Project Recycle has become an identified program opportunity in Western Australia
- implemented 4 programs targeting at-risk youth in schools and community centres
- impacted 40 at-risk youth through positive role models and mentoring
- maintained program attendance rates above 95%
- established a presence in South Metro Education, Perth WA to connect with at-risk kids within school communities
a bike for
utilised a bike
30%Participants engaged in
wellbeing & youth needs
after the course
RSPCA Queensland desired a more integrated fundraising function and team, and the capacity to better utilise information to leverage its fundraising potential.
- fundraising program not utilising RSPCA Queensland marketing and call centre capability
- duplication of resources and functions within fundraising structure
- lack of a fully featured and functional CRM to manage fundraising program
- fund the development of the new Toowoomba Animal Care Shelter, total cost $12m
Addressing team, technology and strategy issues has enabled RSPCA Queensland to make effective use of its resources and grow its fundraising program.
- restructured the fundraising program
- recruited personnel to key roles
- successfully managed Christmas, Summer and Autumn appeals to budget
- implemented a new CRM on the Salesforce platform, including connection to existing animal and volunteer management system
closely with other
& appeals executed
to budget & time
05The Gaimaragal Group
The Gaimaragal Group collaborates with all Australians and builds on the experience, knowledge and stories of Australia's First Peoples to co-create a nation that is proud of and embraces Australia's First Peoples history, culture and rights, for present and future generations.
To develop resources that:
- Improve the health of all Australians by sharing each other’s knowledge and culture
- Embrace visual styles that communicate effectively with all Australians
- Are high quality, visually engaging for individuals using health services and health professionals
- Strong collaboration between Gaimaragal Group and Social Impact Institute drew on each organisation's strengths
- Develop a deep understanding of who would use each resource
- Explored visual styles and approaches
- Developed imagery and visual styles
Produced unique resources
that achieved a very
positive response from users
WorldShare is a Christian charity that connects Australians with local Christian organisations throughout the world who are working within their communities to bring transformation to the outcast and most marginalised. Through these partnerships WorldShare provides financial support, capacity building and training, spiritual encouragement and accountability.
To provide support for the organization whilst it undertook a review of strategy and operations. Social Impact Institute:
- Provided management of teams during a period of organisational restructure
- Conducted a thorough review of fundraising system and procedures
- Provided Strategic Plan for senior management and the Board
- Implemented a range of process improvements to streamline operations
- Identified and managed key risks for the organisation
- Managed all marketing and communication activities
- Managed all appeals and campaigns
New structure & strategy
implemented whilst all
operations were maintained
Positive feedback from
staff, improvement in
teamwork in the office
The Seventh-day Adventist School system in Greater Sydney is a system of six Christian (Adventist) schools based in the North West (Hills), North (Wahroonga), West (Doonside), Inner West (Auburn) and South Sydney (Hurstville and Macarthur) region. Low or in some cases negative growth in the preceding 4 years to 2011 restricted the school system's expansion plans.
To increase enrolments Social Impact Institute was engaging to:
- undertake an all-inclusive review
- develop a comprehensive marketing plan yearly
- work with the system and the individual schools to implement a wide-ranging marketing plan
- increase the frequency and depth of marketing promotion
- refine marketing message
- conduct demographic and other strategic analysis
- capacity building within the schools and executive
50%growth rate across
six schools between
2011 and 2016
"Social Impact Institute are all about building long-term partnerships that strengthen strategy and deliver results. They are not a company that will come in for a 'quick fix', but work with us to develop solutions that will be long lasting and strategic."
Jean Carter, Director Education
Executive Director of Education, SDA Church
08Macquarie Community College
- falling enrolments in its lifestyle and leisure program
- need to significantly grow enrolments in Registered Training Organisation (RTO)
- reduced investment in marketing, which was heavily print-based with little digital footprint
- outsource marketing, transition from labour costs to deliverables
- transition weight of budget from print to digital marketing, including paid digital advertising and Search Engine Optimisation
- implement lead pipeline and sales conversion reporting
- use electronic direct marketing to existing customers and grow the database significantly
67%of leads from
"After inviting Social Impact Institute to support our marketing, they have quickly established strong relationships and trust with our staff. Their work is always of a high standard. Social Impact Institute has adapted flexibly to shifts in our priorities and consistently deliver on their promises."
June Heinrich, CEO
Macquarie Community College
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